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RETURN POLICY

​At Paradise Ink LLC, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes returns are necessary. Therefore, we have established the following return policy to provide a hassle-free experience for our valued customers:

 

1. Eligibility for Returns:

  • Items must be returned within 30 days of the delivery date.

  • Products must be in their original condition, unused, and undamaged.

  • Returns must include all original packaging, tags, labels, and accessories.

 

2. Non-Eligible Items for Returns:

  • Customized or personalized items.

  • Perishable goods.

  • Products marked as final sale or clearance.

 

3. Return Process:

  • To initiate a return, customers must contact our customer support team within 7 days of receiving the item.

  • Customers will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

  • We recommend using a trackable shipping service for return shipments.

  • Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund.

 

4. Refund Process:

  • If the return is approved, refunds will be issued to the original payment method within 7-10 business days.

  • Original shipping charges are non-refundable, except in cases where the return is due to an error on our part.

  • Refunds may be subject to a restocking fee if the returned item is not in its original condition or is missing parts.

 

5. Exchange Policy:

  • We do not offer direct exchanges. Customers can return the unwanted item for a refund and place a new order for the desired item.

 

6. Damaged or Defective Items:

  • If an item is received damaged or defective, customers must contact us within 48 hours of receiving the item.

  • Customers may be required to provide photographic evidence of the damage or defect.

  • We will replace the damaged or defective item at no additional cost to the customer.

 

7. Cancellation Policy:

  • Orders can be canceled within 24 hours of purchase for a full refund.

  • Once an order has been processed and shipped, it cannot be canceled. Customers may initiate a return following the standard return process.

 

8. International Returns:

  • International customers are subject to the same return policy, but return shipping costs and any applicable customs fees are the responsibility of the customer.

 

9. Contact Information:

For any inquiries or assistance regarding returns, customers can reach out to our customer support team via email at ParadiseInk39@gmail.com or by phone at 727.432.0244.

 

Note: Paradise Ink LLC reserves the right to update or modify this return policy at any time without prior notice. Customers are encouraged to review the policy before making a purchase.

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